HandCraft Damascus Art Ltd.
Late Updated: Friday January 1, 2021
The time we need to prepare an order for dispatch varies. For details, see individual items. Generally it takes 3 to 5 business day.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We’re not responsible for delays due to customs.
HandCraft Damascus Art keeps your payment information secure. HDA shops never receive your credit card information.
Returns & Exchanges
We gladly accept returns and exchanges
Contact us within: 14 days of delivery
Send items back within: 30 days of delivery
We don't accept cancellations
But please contact us if you have any problems with your order.
The following items can not be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
- Custom or personalised orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
SHIPPING & HANDLING:
Ships within 5 to 7 business days. Custom Import duties may apply. Our shipments are packed and sent in perfect condition. If you’re concerned about damages while in transit please purchase USPS/FedEx/DHL priority insuring your packages safety.
**Incase we’re out of stock from the UK warehouse for the certain item you ordered, Items shall be shipped from our Pakistan’s production facility directly at your doorstep with no extra shipping cost.**
We do not sell knives to anyone under the age of 18. Please check your local legislation about knife restrictions.
Selling in EU:
EU buyer protection laws may require sellers to display their name, business address and VAT number (where applicable) to buyers. Only buyers who have set their location to an EU country will see this information. HDA will not use this information to contact you.